Tram in front of Burgtheater, Vienna/Austria

News from the association

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Who are we?

Wer sind wir?

What exactly is a concierge?

Few hotels afford the luxury of employing a concierge, let alone an entire concierge team. But what exactly does a concierge do, and who uses their services?

Since when do the golden keys in Austria exist?

Where did the profession of concierge originate? Is there a difference between a concierge and a portier? Since when has there been a National Association of Portiers in Austria, and what is its relationship to the International Union of Hotel Concierges?

Where can you find us?

Wo findet man uns?

How is our association structured?

How many sections does the Austrian Hotel Portier Association have? Which international umbrella organization does it belong to? Is there a board? How is it elected?

More than sixty active members in over 30 hotels.

Where do the Austrian members of Les Clefs d'Or work? Can a hotel employ more than one keyholder? How can I contact a Les Clefs d'Or concierge?

From Vienna via Vorarlberg to the sea.

Are there any other Austrian cities besides Vienna and Salzburg that employ a Les Clefs d'Or concierge? Why does Ljubljana appear on the list of cities, and where exactly is Portorož?

Strong partners for better service.

How can I support the Austrian Hotel Concierge Association? Can I become a member without working as a concierge? How does the Les Clefs d'Or Austria association finance itself, and what does it need funding for?

Worldwide connected.

In Service through Friendship.

Exclusive connections all over the world.

How well connected is a Les Clefs d'Or concierge? Are there active members in all parts of the world? How many members does Les Clefs d'Or have internationally? How do its members connect?

Friends for life.

What is the motto of Les Clefs d'Or? Why are the concierges so well connected? What does it mean to have a best friend everywhere in the world?

Follow us on social media.

In the daily life of a concierge, no two days are the same. Follow us on social media to get a glimpse into what we're up to, who we're meeting, and where we're currently located.

How do you get the Golden Keys?

Wie bekommt man die goldenen Schlüssel?

What criteria must be met?

Can anyone get the golden keys? Can you lose them, or do you keep them for life? Are there certain minimum requirements or even a test for admission?

Apply now.

Are you already working as a concierge or are you interested in becoming a hotel portier? Your hotel doesn't yet have a Les Clefs d'Or member, or perhaps doesn't even have a concierge? How can you apply to Les Clefs d'Or Austria?

Three promising partnerships.

What would a successful association be without young talent? Get to know three of our strongest partnerships and discover what might bring you one step closer to the golden keys.